Anonymous

2018-10-28 Reported bedbugs to housecleaning- they said they could do nothing and to call front desk. Called front desk and they said it would take 24 hours to do an investigation they will not wash our clothes. They didnt even bother to come to room and check and see. We said we were very upset and wanted to know what to do. They said it was up to us

• Bedbugs Found
• Requested Refund

Anonymous

10/8/2018 Saw a bed bug running across a pillow within hours of checking in. Reported immediately to mgmt and we were taken seriously. Moved to another room. But let's face it, the problem isn't getting solved until the hotel shuts down to fumigate

• Bedbugs Found
• Requested Refund

Anonymous

We stayed at Excalibur for the SEMA convention 10/30/11 - 11/4/11. The last day of our stay (as we were getting ready to leave we were already packed!) we found a HUGE live bed bug in our towels. Our infant son was riddled with bites but until then we didnt know why. When we called the front desk, they sent up a security man who was less than empathetic. He actually got on the phone to report the incident to someone else and told the person on the other line that he found the incident to be strange WHAT? As if we put the live bed bug there? As if we went and purchased it or picked it up along the strip just to plant in our room for our personal gain? My husband and I were LIVID! We have stayed at Excalibur many times during the SEMA convention but will not stay there again. NO APOLOGIES, NO EMPHATHY only questions as if we were criminals. We do have video and very clear pictures of the huge insect in room 10204.

• Bedbugs Found
• Requested Refund

Anonymous

08/01/2014 Stayed in Room 4236 and saw bed bug crawling on top of bed at 1:31 am. Called front desk and they just moved us to another room on the 19th floor. I left the specimen on a napkin, clearly marked, and placed it securely onto the table in the room so the people from Eco Lab could see it. I was also bitten, but caught it before receiving too many bites. I was informed that there is an uncontrollable epidemic of bed bugs in the Las Vegas hotels. Reason: way too much of guest turnover. They did not seem concerned and never contacted me after the report.

• Bedbugs Found
• Requested Refund

Anonymous

we stay last july and the first night my wife and daughter was full of bites all over the body many bed bugs on the head rest

• Bedbugs Found
• Requested Refund

Anonymous

We stayed in Resort Tower room and our 6-year old was bitten all over one side by bed bugs. Very disappointing.

• Bedbugs Found
• Requested Refund

Anonymous

We stayed for 3 nights.first 2 nights we got covered in bites. I inspected the headboard and found bugs and was too disgusted to inspect any further. We contacted management that wasn't very helpful in the beginning. They initially suggested we leave our belongings in the room until we were relocated. Finally we were relocated (to a room on THE SAME FLOOR) and I have noticed more bites but I don't know if they were from the original room since they don't get inflamed right away.

• Bedbugs Found
• Requested Refund

Anonymous

26 March-2 april Have multiple bites on arms and legs from bedbugs where sheets and cover touched. Asked housekeeping to get management. They only changed sheets and covers.

• Bedbugs Found
• Requested Refund

Anonymous

May 14th 2021 around 530pm. Checked into room and saw a small bed bug on bed, immediately called front desk and they moved us to another room.

• Bedbugs Found
• Requested Refund

Anonymous

10/10/2021 Found a bedbug and crushed remnants in room 9-1127 our first night so we were moved to 21-1111. Didn’t see any live bedbugs there but and so nervous we may have brought them home and would like to a report on the room. We notified management and they said the room would be out of service so I would like to know the outcome of this and whether or not our weoroom was safe.

• Bedbugs Found
• Requested Refund