Anonymous

Checked in Sept 11, 2024 at 11:30 PM. Left at 1:30 AM after being bitten. BEDBUGS! Avoid this hotel! We did a last minute booking on our way to a funeral. Showed up late, checked in and were not impressed with the cleanliness or lack thereof. We sucked it up and tried to get some sleep before having to get back on the road. Unfortunately, about 20 minutes after lights out I felt something bite my face above my eyebrow. Turned on the light and saw a bedbug scurrying away. I grabbed it and squished it, but no way I could get any sleep after that! I am very sensitive to the bites and my face was already swelling up. We changed into fresh clothes, wrapped everything into trash bags that went in the back of our truck and told the front desk about the bedbug. The person there said they would let management know. Management never contacted me, never returned calls or emails, and definitely didn't return our money. Hotels.com tried to contact them and also got no where. This was far from the cheapest room available. I am so disappointed in the experience and felt they should have at least returned our money since we were there less than 2 hours and they did not provide habitable accommodations. Awful place, awful service.

• Bedbugs Found
• Requested Refund