Anonymous

On our second night of our stay I found a big bedbug in the bathroom! The housekeeping manager came up quickly but their customer service was lacking! They did not introduce themselves when they came to the room, they never apologized or inquired about how we were doing and they just tried to take pictures and were very rude and dismissive while they were doing that. The female housekeeping manager was making jokes and laughing as if something was funny about me being accosted by bed bugs in the bathroom at 1:00 am! They told us that we had to switch our room and offer to HotBox our clothing. So we had to bag up all our clothing which was A LOT and they brought it back to our new room. When I asked the guest services manager to comp us some beverages she refused but comped breakfast which definitely did not make us for this terrible experience. We have one more night in this hotel but suffice to say this has ruined the whole weekend. I will never stay here again.

• Bedbugs Found
• Requested Refund