Anonymous

4/8/24 At approximately midnight a bedbug was found crawling in the bed of room 112. I killed it and immediately took it to the front desk. The front desk agent was nonchalant and unbothered. He expected us to stay in the room. I told him that was not an option and we needed to be moved. Eventually he did move us to Room 210. I asked him what discount he would provide for the horrible situation. He initially said that changing our room was enough. When I pressed, he told me he didn't have the authority to provide it and I needed to talk to the manager in the morning. In the morning, I asked for the manager and an older man told me he was, Once I told him about the situation, he claimed he was not the right manager. Long story short, I was told the manager would call me. NEITHER EVER called. I would NEVER stay here again!

• Bedbugs Found
• Requested Refund