Anonymous

May 1st, 2024. The issue concerning bed bugs at Baymont by Wyndham Goodlettsville/Nashville, located at 100 Northcreek Blvd, Goodlettsville, has become a pressing concern for me. As a licensed dentist who has frequented this establishment on several occasions over the past few months, I found myself assigned to room 136 during my most recent stay. While the first two nights passed without incident, my wife awoke on the third morning covered in red bumps, which she suspected were bug bites. Upon inspecting the room, I discovered a sizable bed bug and a crushed, bloody bed bug on the pillow. To substantiate my claim, I documented the presence of these pests with photographs, and also red bumps and promptly brought the matter to the attention of the assistant manager, at the front desk. He assured me that my concerns were duly noted and indicated that the general manager would address the issue upon returning from their trip the following Monday. He also offered to relocate me to another room, but due to work commitments, I was unable to take advantage of this offer immediately. Upon my return, I found a different staff member at the reception desk who was aware of the situation. They mentioned that the general manager's wife might be able to discuss the matter with me, and in the meantime, I was assigned to room 138, a king-size accommodation. Notably, I had experienced an eye infection after a previous stay at the same hotel a few weeks prior. Although I shared this incident, I did not formally file a complaint. However, given the severity of the bed bug situation, I decided to escalate the matter to the corporate level. I requested a refund for my current week's stay and insisted on receiving a copy of the bed bug cleaning report following the professional treatment of room 136 and adjacent rooms to ensure the safety of other guests. Corporate customer service acknowledged my complaint, assigned me a reference number, and assured me that someone would follow up within 2-3 days. To my surprise, I received an email the next day stating that they had already addressed the issue and reassigned me to room 136. This response seemed inadequate, considering my request for a refund and concerns for guest safety. During checkout the following morning, I reiterated my communication with corporate. He seemed puzzled as to why I had not informed him of my complaint directly, to which I clarified that my contact with corporate was solely regarding the refund, not an indication of his lack of assistance. Given the seriousness of the situation and the apparent lack of concern from the hotel management, I am compelled to escalate this matter to the health authority. Additionally, I intend to share my experience with bed bugs online to ensure that appropriate action is taken. The worsening condition of my wife's red bumps only heightens my concern for her well-being.

• Bedbugs Found
• Requested Refund