Anonymous

We stayed one night, October 13, 2023, and checked out the next morning. We arrived home around 4:00 pm and I had a couple of bites. As the evening progressed, I had MANY bites. I called the hotel the next morning and asked to speak to the manager. It took me three total calls to get through to her, as she did not return my call. She said they had just treated that room for bed bugs, and I said "it didn't work." I asked for a refund but was not given one because I booked through a third party. I have had no luck with trying to get my money back from the third party. I filed multiple complaints with Hilton Corporate headquarters, and they just re-directed me back to the BG hotel. The general manager from the Home2 Suites emailed me and said we just had a "misunderstanding." He never used the words "bed bugs" in his email, and he said the manager really said she had done preventative maintenance on the room and that's why we had a misunderstanding. They are lying to me and treating me unprofessionally. I'm 61 years old and had never had bed bug bites before in my life. They are painful; the itching is beyond intense; and I have at least two scars from the bites.

• Bedbugs Found
• Requested Refund

Anonymous

We booked a two-night stay, Friday and Saturday, February 9-11, 2024. We have stayed here at least one other time. After returning from breakfast Saturday morning, we went to make the bed. My wife found the bed bug, crawling on the sheet, at the foot of the bed. She squished it easily in a napkin, making a red stain. (We are certain this was a bed bug, as, many years ago, my mother stayed at a senior care facility and had them.) We did not look for more. We immediately started packing up, cutting our stay short, to head home to take all the necessary precautions to avoid bringing bed bugs into our home — washing all clothing, quarantining everything else in the shed and garage, etc. Once we had the car packed up, I went to the front desk, told them why we were checking out a day early, and gave the person at the front desk the napkin with the crushed bug in it (presumably so they could show it to their exterminators). They said if I wanted a refund of any kind I would have to do it through Expedia. The hotel (through Expedia) refused to refund us for either night, or compensate us in any way.

• Bedbugs Found
• Requested Refund