Anonymous

We paid for three nights here (Aug. 17-19, 2023. We got in our cabin and saw it wasn’t very clean. Didn’t initially see bed bugs. We were gone the whole next day and got back exhausted and ready to get in bed. I saw a dead bed bug by our pillows. I immediately got my husband, took a picture of it and called the front desk. I told her and she said she would call the owner. We started packing to get out of there. A staff member came to our cabin and said it was a tick. Then said, “Well it’s dead.” We said it’s clearly not a tick and there could be more. He then flicked it outside not knowing we already had a photo. We asked to at a minimum be refunded for two nights even though we paid for three and spent one night in a place with bed bugs. After arguing on the phone with the owner who did not care one bit, we finally got $5.50 out of him to run all of our bedding and clothes through the dryer. (We had to provide our bedding.) He offered to move us next door but if other bugs were in our things then it would be moved there. Plus there was no way I would stay in a place that has bed bugs! We sent a photo of the bed bug to the owner and he said we had no idea what we were taking about and that insects, spiders, and bed bugs are part of desert life. He was unreal. We sent the photo of the bed bug to two pest companies in Colorado Springs and have email confirmation from them that it is a bed bug. We sent those messages to the owner and he has not responded or refunded us. Avoid this place and anything else this owner has. He does not care about his customers at all; only profit.

• Bedbugs Found
• Requested Refund