Anonymous

7/20 Sofa bed was loaded with bed bugs. The 2 queens in the other end of the room had none. My body is covered in bedbug bites. I called the desk to report it to the manager but the desk associate took my complaint. They should have made up an incident report, I do not know if they did. No refunds.

• Bedbugs Found
• Requested Refund

Anonymous

May 15-18 2023 I recently stayed in King of the Mountain Cabin from Hearthside and was greatly disappointed. This was a work retreat that was centered around women in our industry and we had 28 attendees. It was a very costly endeavor and we had high expectations. Upon arriving at the house we found bugs in the ice machine. The space was nice and the view was lovely, but we discovered bed bugs our second night in the cabin after one of our guests found bugs in her bed and another had bites all over her body from the night before. We had a new mother who was pumping during this time as well and was in the room with the bed bugs. She was also bitten and then had to make a decision as to whether her milk was viable for her baby. One of the other members had a severe reaction and required medical care upon getting home. Once we contacted them, they had to send an exterminator to verify our claim, which he did, and instead of offering us all new accommodations, as most companies do, and as Hearthside has seemingly done in the past with other customers with this same complaint (also offering full refunds), they offered us a few rooms in the cabin next door, with the stipulation that we tell them each room we used to ensure they only had to spot clean. We had to purchase several items, on our own dime, to help everyone feel comfortable and safe traveling home. When covering 28 people, this is not cheap. At one point one of the members from Hearthside suggested that it was our fault in some way that we were being affected by the bed bugs. She said we should travel as if we should always expect bed bugs and act accordingly. Also, at one point during the stay, I personally saw live bed bugs crawling on the towels on the bathroom floor. While Hearthside says they have taken care of the space, and that they have “bent over backwards” for us, I disagree. When we left the exterminator shared that he was only going to be treating the bunk bed rooms, but we had all been in several areas of this house. Hearthside will undoubtedly respond to this message saying they did everything in their power to aid us and gave us a hefty refund. They have already responded to two other reviews of this trip in that fashion. Yes, they gave us approximately half of our money back, but this was not proportional to the cost that we are dealing with as a result.

• Bedbugs Found
• Requested Refund