Anonymous

We arrived at the hotel in the evening on 10/27 Thursday. Later that night I found a bug on the bed(very tiny) at approx 1am and was concerned, but we searched and could not find anymore more. My husband convinced me that it was nothing. The next day we were gone all day and evening. My husband went to sleep earlier than i did & I checked the bed before we did so. I was awake until very late and my husband woke up again and that is when he found a large bug. That was approximately 2:45am. I have pictures and videos of the bugs. We then stripped the sheets off of the bed and found more crawling on the bed and the sofa in the room. At that point, we called the front desk and the man said “ oh I’m sorry“. I then went with the bug that i had found the night before and a new bug we found to the desk and he just brushed me off. That was approx 2:56am We have never dealt with bedbugs before, so I looked up what should be done and we immediately showered, and i went to the desk to get some garbage bags for our things. the man was rude and finally gave me some bags. We then bagged up all of our things took them downstairs and tried to check out. The man would not check us out, was being condescending and making it like there wasn’t a problem. I asked him what I should do next(bc I didn’t know) and he said “just wash your clothes” I told him from what I read that wasn’t enough to make sure I didn’t bring an infestation into our friends home in East Texas, or our own home in Alaska. He then said “well if you already looked it up and know everything why are you asking me.” my husband, then told the man he wanted a receipt (we were there for business- we own a business in Alaska) and to be checked out and the man refused, and told us we would have to see the manager at 8am. We then left and my husband called at 8am three times to the manager and left a message. She finally contacted us, the director of sales for the hotel. She assured us she would contact the gm and have her call asap. She called my husband at 9:51am 10/29 & they had a brief conversation where she stated she wasn’t at the property and she was going to look into everything and call us back at 3 PM. During the day we went and purchased new clothing to change into a new suitcases, also went to the laundromat and laundered all of our things. She never called back and my husband tried calling her and left a message again(approx 5pm) she still never called back so this am my husband texted her and asked what she was going to do. She replied that her staff found nothing and they Would have a pest company come and verify That they were good/clear. Overall horrible experience, horrible management that tries to sweep things(bedbugs) under the rug.

• Bedbugs Found
• Requested Refund