Anonymous

Stayed at the Comfort Inn & Suites located at 3189 Route 940, Mount Pocono, PA, 18344 several times before, never had any issues until this weekend July 8th-11th, 2022. Room 209 looked clean when we checked in to our double bed room. Spent the whole day out and came back to sleep. The next morning my little sister woke up with an eye swollen shut and she was covered in dozens of bites, all along her arms, legs, back, chest and face. Pics below. It wasn’t busy — no other guests in the lobby and less than five cars in the parking lot, but the manager took over fifteen minutes to come speak with us about this issue. Despite showing her images of the bites all over my sister, the manager insisted that there was just no telling what REALLY caused the bites without a visit to ER and was deeply reluctant to shift us to another room. “The same thing or worse could happen in another room.” Yeah, like staying in one that was obviously infested was a sound solution! She just kept repeating that moving rooms might not solve the issue and that the best thing to do would be to have the housekeeping staff freshen up. If that had worked, we wouldn’t be in this mess! Eventually, the manager asked to inspect the room and we insisted on being moved again and she FINALLY relented and arranged for us to move to another room, 112. There was no apology of any kind — no sorry, no coupon or credit, no offer to clean our bags/clothing, nothing. We had to pay THEM and haul all our clothes into the guest laundry dryer and blast it at high heat to hopefully kill any of the bedbugs stowing away in our belongings.

• Bedbugs Found
• Requested Refund