Anonymous

I am an Elite player who stayed at the hotel for a long weekend 2-10-22. I received almost 40 bites all over my body including my face and lips. Loss prevention did an investigation and confirmed the bed bug. T.C. of loss prevention filed my insurance claim. My doctor confirmed the bed bug bites and I had to go on an oral steroid it was so bad. I am now facing the possibility of scar revision treatments. The pain and suffering has been immense. BEWARE if you stay. Elite or not this can happen to you too.

• Bedbugs Found
• Requested Refund

Anonymous

Today 8/6/24. Reported to Front Desk Manager around 9AM. Brought the full dead specimen to her in a plastic cup - she confirmed she would get it to the appropriate team. I raised concerns about spreading the bed bugs now from the hotel to my home. She asked how far away my home was, I said about 5 hours. She said they don't usually spread to houses due to the high heat like trunks esp with the high temps right now will kill them but she would have them send up trash bags for my peace of mind.. I asked about the process & a copy of the written incident report: manager has to write up incident report -> engineering & pest control company addresses rooms & neighboring rooms.

• Bedbugs Found
• Requested Refund