Anonymous

I booked 3 nights at Aku Tiki Inn, BW (daytona beach). Upon the first 2 nights woke up in the middle of the night extremely itchy across my body, especially arms & hands (some on my back as well as calves). My 2 year old son crying in the middle of the night (to which I found bug bites on his stomach and legs). Also, my sister who stayed with us in the hotel had BITES on her face and feet. Our stay was from Feb 3rd- Feb 6th. We checked in late Thursday night, so we really only had Friday and Saturday to enjoy the hotel and beach (BIG MISTAKE!) I called the front desk (Saturday evening, Feb 5th) to alert her that we needed to change rooms because of the bugs. They immediately changed our room (we stayed in room 410, they moved us to room 414 - only a couple rooms down). They did not seem suprised when we complained about bed bugs, as if this is a reoccurring issue for Aku Tiki Inn. The only thing the clerk asked us was “Are the bites visible?” ….. They didn’t do ANYTHING else, they just apologized, rushed to our room and had us pack our belongings and move to another. Upon check out the next morning, I explained to the clerk that this was a traumatic experience for us. She said, “Could it be sand fleas?”…. Ummm… NO! It was also raining from Friday-Sunday (basically our entire stay - and FREEZING) so, we barely even went out to the beach! We stayed in our rooms the entire stay! We went to the beach ONCE Friday morning before rain started. Anyway, the clerk told me that she would write my phone number down and the manager would give me a call Monday afternoon at 12pm. (Today is Monday Feb/7th, as i write this review). The manager NEVER called me! I ended up calling the hotel around 4pm after waiting all day. When I got a hold of the manager, she immediately blew me off, saying it was “sand fleas”, and even though I didn’t go to the beach bc it was raining, that they can get into the hotel just from me opening the balcony doors (mind you, I was on the 4th FLOOR!… and it was raining… and COLD!) She made absolutely no sense. When I told her that the bites came FROM THEIR MATTRESS, and that we woke up multiple times through the night ITCHING out of our sleep, she said she did not care. When I explained that this was a family vacay for us, and that it was traumatizing waking up with bedbug bites, and that I spent a lot of money to be there ($400), she said “People spend plenty of money here! That’s not my problem”, and then proceeded to say she’s not going to do anything about it and HUNG UP on me! I called priceline (who I booked through), and after I explained the situation to them, they called Aku Tiki. Priceline placed me on hold so they could also speak to the manager. Once off hold, they informed me that the MANAGER told them that there was “never any reports of bedbugs” and that “they aren’t compensating for anything”. Basically, the manager blew price line off too and told them she doesn’t care. Also, lied and said “She never received a call from me”…. I ended up calling corporate, filed a complaint and they sent out a ticket/citation to Aku Tiki Best Western, to which I will hear back from them within 2-5 days with the results. This was a HORRIBLE experience for my family and I. I had to throw all my luggage away. My poor son and I still are itching - 4 days later! The welts have become bloody and scabbed! Not only did I lose my money, but I potentially brought a disgusting PARASITE home to my family! I have PICTURES of our bed bug bites. I took these INSIDE my hotel! People need to stay FAR away from this hotel. Had i known earlier, i could’ve SAVED myself $400, my luggage, and my peace of mind

• Bedbugs Found
• Requested Refund