Anonymous

Indianapolis Downtown. The date of the incident happened on Saturday, October 16, 2021th. We checked into the hotel on Friday, October 15th. The room appeared very clean, there was no indication there were bed bug in the rooms. The time we finally settled in the room to sleep for the night, it was a few hours later we were woken up from insects crawling on us. Including the sheets and comforter. A horrible experience to say the least. We immediately contacted the front desk who sent a member of their team to the room. The team member came into the room to witness the bed bugs on the bed. He even collected a couple of bed bugs in an envelope. Unfortunately the hotel had no additional rooms, the place was totally booked. Luckily we had friend's staying next door in room 405. We moved to their room only to discover the room had bed bugs too. Needless to say, we left the hotel early Saturday morning. Management credited us for the room charges and apologized for the problem we experienced at the hotel. The aftermath of the bed bugs was the bites on our body. We have been in contact with the insurance company after filing a complaint. We appreciate them acknowledging the issue, but we will never stay at the hotel again.

• Bedbugs Found
• Requested Refund