Anonymous

I stayed at the hotel for 2-night on January 3-5, 2021 as a precaution before my COVID-19 testing result arrive. After staying in the room and on the bed for a few hours, I found at least THREE BED BUGS which I quickly notified the front desk. After moving to different room, I have to spend many hours cleaning all my stuffs and double bags everything to ensure that bed bugs will not travelled back with me to my home (as I saw many online have to spend thousands of dollars getting rid of these nasty bugs). However, the hotel seems to decide that the issue is not serious enough and only gave a discount of only about ~$50. They told me that they would reimburse the dry cleaning but require that I go out and do it at other locations (which I prefer not to risk others in the process during COVID-19 era). I escalated to both front desk manager and general manager but did not get any better outcome, which to me shown that they do not treat the bed bug issue as important at all. I recommend to avoid this hotel at all costs. I personally would not stay at this place again even if someone paid me to, definitely not worth the stress and risk.

• Bedbugs Found
• Requested Refund