Anonymous

I will lead with this, in addition to looking like a cheap 80s motel, that so many people have noted before, Wyndham Pagosa also have bed bugs like one! I've given enough time for Wyndham and Worldmark to reply to my grievances after a letter dated XXX was sent detailing an incident. I preface this review with the fact that I did elect to allow opportunity to correct this before going public. The only follow up I personally received from this incident was a call from an insurance adjuster on 02/21 stating they are denying any liability in the case. A call that took only two minutes and a result I expected. I didn't receive any customer service gestures, follow up, or even a simple apology from Wyndham Pagosa, Wyndham corporate, or Worldmark. In fact, I was met with the opposite (and frankly the reason why I feel so encouraged to at the very least take a jab at their reputation). This is all particularly dissapointing considering this was the first time to Pagosa and first experience with Wyndham. I made the mistake of not reading the reviews of this place before booking it. The place is poorly managed and unprepared for guests. They clearly lack any sense of professionalism and their "resort" should be downgraded to the lowest rating. Hot water runs cold, doors don't lock, coffee pots are left dirty, microwaves are left dirty, bathroom sink doesn't work, the furniture is old, the carpet is stained, the tile is coming up in the bathroom, the outside layout of the place is odd and difficult to navigate... Need I continue? Honestly, I wasn't bothered by any of it. I felt our stay, which was mostly inside, was decent. After all, we came here to get away. That all changed when I woke up on January 20, 2019 to bed bug bites and a bed bug crawling on my arm!!! To make a long story short, the assistant manager came and was very dismissive. Specifically making every excuse possible except face the truth and simply apologize this had happened. He went as far as to say that my bites looked like burn marks and that it wasn't a bed bug at all. Yeah... Cause I go around burning myself. I should post pictures and ask others if this is a bed bug? I've stayed in some not so great hotels, but this experience will stick out as the worst. It could have honestly turned out to be a memorable experience. For every problem only presents an opportunity, but that all was quickly lost. I felt during the whole experience that the appreciation for me as a guest at their resort was undermined. Repeated attempts to humiliate me and my concerns will not go unnoticed.

• Bedbugs Found
• Requested Refund

Anonymous

We stayed in their condo from 9/22/19-09/28/19. While there, I saw a few black marks on the sheets that looked like small ink spots, but I didn't think too much about it. Two days after arriving home, red itchy spots popped up all over my arms, legs, and lower back. I was sent home from work because we didn't know what was going on and I might be contagious. I had to go to multiple doctor appointments, lab work, 2 biopsies, and missed 2 weeks of work before the biopsies came back saying my spots were bug bites. I have over 200 bites. We called the condo and management said that was the first they had heard of any problems and they would send maintenance to check it out. I have not heard anything back from the Wyndham.

• Bedbugs Found
• Requested Refund