Anonymous

December 8th we checked into Hotel Monaco for a wedding. When we woke up on the 9th we found both full grown adults and the little red babies. We reported to the hotel and checked out immediately. The hotel staff seemed to be fairly responsive but their follow-through was terrible. It's been 20 days and I'm still waiting for a full refund. I've also had to call them several times to get what we did get.

• Bedbugs Found
• Requested Refund

Anonymous

I stayed in one of the Spa rooms on 2/19/22, and woke up to a bed bug crawling across my neck early that morning. We let hotel staff know and we asked for help with throwing our potentially contaminated clothes in the dryer. They said they couldn't since they have all their laundry done elsewhere, but they gave us a bunch of plastic bags to put our stuff in. I had told them I wanted a bathrobe since I didn't have any pants that were safe to wear, and some disinfectant so I could take care of sanitizing some things before I left. I didn't receive either because housekeeping didn't come in until checkout time, and the desk was super busy so they were only able to grab me a few extra towels with the plastic bags in the meantime. To avoid the risk of spreading bed bugs to my apartment, and because I couldn't get help with drying/sanitizing my clothes, I had to check out of the hotel in some boxer briefs under my winter coat (which was thankfully pretty long). So, that was embarrassing. They said people would be in to look at the room and then I could move forward with the refund. I called later that evening to get an update and the desk person was pretty short with me, saying that they couldn't come in til the next day and they'd contact me then. I was contacted next day and given a full refund so I'm glad for that. Honestly this place just seems too chronically understaffed to provide quality service for urgent unexpected things like this.

• Bedbugs Found
• Requested Refund