Anonymous

My husband Wayne and I checked in Yesterday, 11-18-2018, at the Lakeside Inn in South Lake Tahoe. It is our yearly vacation and we have planned to stay here for two days, and then the next 4 days at a hotel on the California side. We checked in at 3pm, so happy they let us check in early. We put our luggage in the room, went to dinner and the casino and had a great time. We went to the room to go to sleep around 8pm. Around 1am my husband woke me up telling me his arm hurt and was badly itching. I turned on the light and saw that on his upper right arm he had 3 welts in a row. I told him it was probably a spider. We quickly looked around his side of the bed and went back to sleep. A short while later he woke me up again. This time we discovered he also had 4 welts in a group on his upper left arm and a very large welt on his rear end. At this point I got up and turned a couple of lights on and told him we should check the entire bed. He stood up and as soon as I turned the sheets back I saw a small brown beetle. I screamed and pointed it out to Wayne. I said oh my gosh that looks like the pictures I’ve seen of what a bed bug looks like. In reaction, Wayne swatted the bug towards the window off the bed before I could do or say anything else. I immediately looked it up on my phone and verified it was indeed a bed bug. We immediately stripped back all of the needing and checked under the mattress , etc. but didn’t find any more. At that point I called the front desk. She asked if I kept the bug and I said no and told her what happened. She asked if we kept the bug and told me that “normally when we get a complaint like this, they have the person save the bug so they can verify if it is a bedbug”, and then said she would call me right back. After a couple of minutes she called back and told me that they were moving us to another room and giving us a voucher for two free breakfasts. She hand delivered us the keys and vouchers. Period. Done. Over. We are mortified. It is the middle of the night and we are petrified to close our eyes. We travel several times a year and never once have we ever encountered bedbugs or anything like this. We don’t even know what to do next but we will figure it out tomorrow.

• Bedbugs Found
• Requested Refund

Anonymous

I've stayed at Lakeside a number of times in the last few years. It is an older hotel but I found the rooms clean and comfortable. I awoke Sunday, the 17th of Nov 2019 with a bug running across the sheets. I didn't know what it was but I suspected a bed bug. Sure enough, when I smashed it, it was filled with blood. Also, there were blood spots on the sheets and I had bite marks. I reported it to management. They offered another room but I declined. The manager called to say they would investigate. Lakeside has really gone downhill in my estimation. The parking lot is dirty with some debris that should be picked up. I wouldn't stay there again. There is no excuse for bed bugs. I don't even know how that happens.

• Bedbugs Found
• Requested Refund