Anonymous

Date of incident: October 1, 2018 Room: 115 I saw a couple of bugs on the bed & nearby wall (electrical outlet). I killed them and then examined them with a magnifying glass I had. They were definitely bed bugs. I checked in/under/between the mattress and box spring & sheets and did not see any others. I had definitely not been anywhere that had bed bugs previous to that encounter. Management handled it TERRIBLY. I called the night manager at 1:00 am and he said he could offer me another room which he assumed (correctly) that I wouldn't want, but he couldn't offer a refund right then - talk to the front desk manager at 7am. I did that and she immediately refused to believe that they had bed bugs, calling me a liar trying to scam my way into a refund for the room and then kicked me out of the office. I tried showing her the bugs that I had found and kept in a sealed, clear sandwich bag but she insisted that I brought those with me as part of the scam. Eventually, the hotel owner overrode her and gave me a refund, but it was quite infuriating to deal with the desk manager originally.

• Bedbugs Found
• Requested Refund

Anonymous

I checked into the Adobe Inn in Durango Colorado on October 24, 2021. At midnight the alarm in my room went off and I turned on the light to figure out how to turn it off. When I did so I saw a bug crawling on the sheet near where my head was. I began to look up photos of various pests. It looked like a bedbug. When I looked up from my phone I saw two more bugs crawling on my pillow. I photographed them and then squashed them both and got out of bed to begin searching for more. I found two more in the seam of the mattress under the headboard, along with dark spots that looked like bedbug feces. I captured the two bugs in a plastic cup and took photos and some video. I went to the front desk to report the bedbugs but the door was locked. I called the phone number listed on the door for emergencies. I told the person who answered the phone that I had found a bug I thought was a bedbug. He asked me what I wanted to do him to do about it. I requested to be moved to another room far away from the room I was staying in. He told me they were full there was no other room and that they could move me the next day. I was offered no other explanation. I stripped both beds and all the pillows. I examined the pillows and put them all in the bathtub. Then I inspected the sheet and blanket from the other bed and slept in the bathtub. In the morning I dressed in clothes I had hung up immediately on entering the room and called the front desk to report the bed bugs. The woman who answered the phone told me there were no bedbugs, those were elm seed bugs. I think her and hung up the phone to search for pictures of elm seed bugs. The pictures did not look like the bugs I had found. I took the cup with the bugs to the front desk and the woman there, who was the same person I spoke with on the phone, insisted they were not bedbugs. She said they had a lot of box elder and elm seed bugs and they were everywhere. I again thanked her and went to the meeting for which I had come to Durango. I showed the picture to several people, including locals and an exterminator. Even the people who were familiar with Elm said bugs said it looked like a bedbug. My colleagues and I returned to the hotel and showed the woman at the desk, the same woman from before, the photograph I had taken. She continue to insist it was an elm seed bug nymph. She showed my colleagues some elm seed bug nymphs from outside. My colleagues told her that did not look like the same bug in my photograph. She insisted it was the same bug from a different angle. She refused to refund my room for the previous night. We were scheduled to stay another night but we checked out and she refunded the deposit we had made. I bagged my luggage and we drove back to Denver where I picked up my car and drove to Boulder where I live. I left everything in the garage and went into the house and took a shower. After the shower I found a line of raised red spots on my arm consistent with bedbug bites. I have photos of the bugs, the room, and the spots on my arm.

• Bedbugs Found
• Requested Refund