Anonymous

We checked in to the Planters Inn on Thursday, October 4 for a four night stay. Upon initial inspection, the found the room to be only moderately clean- there was a thin layer of dust on the bathroom counter and a thicker layer of grime around the electrical outlets. Suprising for a hotel of this caliber. We were tired and always carry chlorox wipes, so we took care of it. During the night we had trouble sleeping with the feeling of something crawling around the bed. We awoke to find a bedbug near the foot of the bed and another under my husband. We jumped out of bed, turned over the bedding and pillows only to find reddish spots on the underside of a pillow covering. Reported to management and front desk associates. An associate was sent up immediately and verified that we had found bedbugs. Immediately after, the hotel staff seemed cold, we were not able to speak to the manager in person until I forced the issue. Only a weak apology was offered in a very hushed manner. No offer for immediate compensation, alternate accomodations, or offer to follow up. Needless to say, we checked out. Wedding anniversary ruined. Contacted by a member of the management team later. Offered a free stay to which we vehemently refused.

• Bedbugs Found
• Requested Refund