Anonymous

Bug manifestation: Reservation was for two rooms - a single bed and double bed 4/26/2018 check-in to 4/30/2018 check-out. Bedding in single bed room had no obvious bed bug spots on sheets, but mattress was encased in a bed bug protective cover. For resident of the single bed room, bites began to appear throughout the day on 4/27. A total of 22 bites were observed as of 4/30, most appearing on 4/27, 4 on 4/28, 1 on 4/29. Resident traded beds with occupants of the other room for subsequent nights. As of 4/30, nobody else received any bites. Morning of 4/30, a bug was found crawling up the pillow of one of the beds in the other room. Management response: Initial report (with bites as the onlt evidence) was made to front desk attendant evening of 4/27. Attendant was not able to offer another room - everything was booked - and denied knowledge of any prior infestations, but said he would notify manager. In a second conversation night of 4/28, the same attendant confirmed that he had notified the manager, but that manager would not be available until Monday 4/30 morning. Morning 4/30, a different front desk attendant - possibly the manager? - refunded the fee for the occupant of room 106 for all four nights and allowed the bug-bitten occupant use of the industrial drier, setting it for 15 minutes for all items she provided. While she packed her things, sprayed them down and dried them, the bed bug was sighted, photographed, and shown to the manager/attendant.

• Bedbugs Found
• Requested Refund

Anonymous

8/9/24 Friday night 1am Got in late Spotted at least 8 bed bugs crawling on the sheets. Staff did nothing/ no refund given, we didn’t want to stay there, so we got in our car and left.

• Bedbugs Found
• Requested Refund