Anonymous

I checked in on 1/22 and was fairly pleased with the hotel and room. It was large, roomy and cleaner than some others I've stayed at. When I returned home on the evening of 1/23 I noticed several quarter sized hives on my stomach, sides and back. Unsure of what these were from I decided to take a shower, but they did not get any better. I then decided to check the mattress as I had a sinking feeling about what this could be. Low and behold I found a very large bed bug among some blood spots along the seam of the mattress. The hotel found me another place to stay and transported me there. They covered my stay for that night and also offered me some rewards points for the trouble. The General Manager states that she has never experienced this and she literally had no idea what to do. I, working in property management, have some knowledge on the process of treating and eliminating and I am grateful for that. Had I not had my own knowledge I would have absolutely just assumed I was fine and took them home with me based on the information I was given.

• Bedbugs Found
• Requested Refund