Anonymous

Date of Occurrence - 11/10/17 at 1am Detailed Report: I stayed at Stroudsmoor Country Inn for what was supposed to be a peaceful one night stay away from the busy city life. I opted to stay in a cottage, ordered room service, had wine, and decided to unwind for the evening. While lying in bed and watching television, I began having this persistent itch on the right side of my neck that would just not give up. I presumed that I was experiencing an allergic reaction to the detergent used on the sheets, but when it became unbearable I eventually retreated to the rest room to look in the mirror. Upon glancing I noticed a cluster of what I thought was hives on the right side of my neck. I then went to unzip my shirt with fears that it had spread, when lo and behold, I saw a bed bug clinging to the side of the garment! Without completely managing to go off the deep end, I was able to drown the critter in the sink but keep it there as evidence. Afterwards, I phoned the front desk sometime around 1am, and managed to speak to a very sleepy sounding clerk who was not too amused nor all that sympathetic. He put me in a different room of same value but with 2 beds this time. At that point my nerves were shot, and I never slept in either bed, but sat in a chair with a chaise. I must have gotten 3 hours of sleep that night as any sound or sudden movement made me jumpy. It felt like torture. The first manager that I spoke to in the morning insisted that a $50 credit was all that she could offer. She further explained that she would have to check with her manager to see if something higher could be given. I, of course wanted to be fully compensated, so I waited for her to follow up on this, as $50 was a clear slap in the face for the torment that I went through over night. Later on in the day, the same manager left me a voicemail saying that she was authorized to give me a credit of $71.46. Now some may think that this is better than nothing, but I trust that having a bed bug encounter at a hotel has to be up there in the top three worst scenarios when lodging away from home. If you’ve ever lived through a bed bug encounter, then you know where there’s one, there are more, and you may turn up transporting them into your home. Mr. Fort, refusing to refund me for the full night, insinuates that he failed to be hospitable and take full responsibility that this happened on his property, while acknowledging the lingering hazardous effects that could be had. It also shows that he thinks that some part of my short one day stay was actually of some value after this traumatizing experience. No, these sort of things can’t be foreshadowed all the time, but just know if something of this severity (or worse) does happen on their property, it may be treated nonchalantly. NOT the type of hospitality that I endorse.

• Bedbugs Found
• Requested Refund