Anonymous

Saturday, August 12th 2017 we checked in to one of this company's home vacation rentals along with 26 others. We awoke the next morning to a few family members finding bedbugs in one of the bedrooms overnight and being bitten. This home was the Calypso. Management was contacted, we were moved to another rental home from the same company, and alas bedbugs were found upon arrival. We were then moved to yet another rental from a different company. All of us were without clothing other than a few items for about 32 hours because they had to be cleaned incase of infestation, we were told for about 24 of those hours on and off that we would be receiving our clothes "in a few more hours." We later found that this company left the laundry of 30 people to their ONE manager. The owner of Beach Reunion Rentals was out of the country and "was not going to deal with this situation on his vacaction." A few days later, we drove past the second infested location and they had already rented this home out to another family/group. There is absolutely no way an infestation can be taken care of in that amount of time. I HIGHLY advise against the use of this company for any vacation rentals.

• Bedbugs Found
• Requested Refund

Anonymous

We checked in to the Calypso home on August 12, 2017, and we were scheduled to stay there through August 19, 2017. However, It all began with some of the children in our group getting bitten by some type of insect. They were staying/sleeping in the bedrooms that were on the second and third floors. By 6:30 AM the next morning we were all awaken by the children because they had bites all over their legs and arms and shoulders. We went up into the bedrooms and looked around. It wasn't until we lifted up one of the mattresses to our horror we found bed bugs that we could tell had lived there for quite some time. We even found a piece of clothing with blood on it stuck between the boxspring and the mattress in one of the beds. We took pictures of all of this and called the landlord telling the staff of the situation but were told the owner was vacationing in Ireland & would not be back until the end of August. They offered to find us another house to move to but this was difficult because it was our Family Reunion and there were 28 people sleeping in this rented home for the week. The office representative told us to bag up our clothes and they would have them laundered for us so that we didn't bring the bedbugs back to our residential homes when we returned home. Can you imagine 28 people putting all their packed clothes they had brought with them in plastic bags & handing them over to someone to have them laundered? Scary thought, right? Yes it was. The lady promised they'd have all our clothes back to us within two hours. Didn't happen! Not even within 24 hours! They didn't get our clothes back to us until 48+ hours later. And that was after numerous phone calls to the office staff by several of our family members. Unfortunately, they lost several pieces of our clothing & brand new pieces of clothing came back with stains they didn't have when they left. It was a beautiful home, But guess what?! We lifted up one of the mattresses in one of the bedrooms on the second floor and there they were....more bedbugs! So now they were telling us that they are out of houses and that we could stay in hotel rooms and they would reimburse us. Well after they didn't keep their word on the two hour return of the clothes, we were afraid that we wouldn't be reimbursed for the hotel rooms and we'd already spent $10,000 to rent the first house for the week, which to date they are still refusing to refund any of the money. Now we're into the third day of our Family Reunion. They did find another house with a different landlord who didn't have bedbugs. The rest of our stay was wonderful but now we are home & the Landlord is back & he is refusing to give us any of the $10000.00 back.

• Bedbugs Found
• Requested Refund