Anonymous

DO NOT STAY AT THIS HOTEL! They have BED BUGS!!!! I checked in on 7-16-17 and checkout at 2am in the morning after being bitten twice (maybe more-some show a few days later). I checked my bed and I found a bed bug under one of my pillows and before it got away I smashed it. I took pictures and emailed to the receptionist downstairs. I demanded a refund and my clothes to be cleaned but all they said was that a manager will get back to me. They offered to have a EMT to take a look at me but what's the point? I know what bit me and I have proof! So I left at 2am to find another hotel and called the hotel at 9am since I haven't heard from anyone. The main manager (director of the hotel) was not in the office so I spoke with a front desk supervisor. She basically told me she cannot do anything about my clothing and would have to speak with the head housekeeper then someone would get back to me. An hour later she called me back and finally offered me to clean my clothes and only offered a refund because they found 'no evidence ' in the room. So she basically called me a liar and she doesn't know how I got bit by a bed bug. She was very rude, kept speaking over me and did not listen to me. I still requested that the main director to reach out to me asap (still waiting...) I usually stay here for business and never had any issues till now. After all this I will no longer stay at this hotel and will not recommend this place to anyone! I am very disappointed and disgusted with the service that was given!!! Sincerely, Unhappy Customer in room 611!!

• Bedbugs Found
• Requested Refund

Anonymous

Checked in 6/17 for 1 night stay, personal trip. Woke up the morning of 6/18 feeling itchy. Left the hotel room for several hours to run errands. Came back to take a nap for several hours. Woke up from nap with itchy, swollen bites on both my right and left arms. Reported my concerns to management at check out, was told that housekeeping would check. Received a call later claiming no bed bugs, but now I have them in my bed and I haven't been anywhere else.

• Bedbugs Found
• Requested Refund