Anonymous

Stayed in room one night, both daughter and I had bites on neck. Found living bug in laundry once I got home.

• Bedbugs Found
• Requested Refund

Anonymous

my bed had bed bugs. Was itching during the night and work up with bites on the back of calfs and bottom We were traveling for work and another member of my party had the same issue. When I informed the hotel staff they did not act surprised (or concerned) and did not even apologize.

• Bedbugs Found
• Requested Refund

Anonymous

May 26th, stayed over night. Next day bitten all over. Went to hospital and it was confirmed bed bugs.

• Bedbugs Found
• Requested Refund

Anonymous

26/7/17 Bed bug found crawling around bed. Management alerted and security. Moved immediately to a new room, laundry done and given a complementary buffet lunch. Reported filed with risk assessment team.

• Bedbugs Found
• Requested Refund

Anonymous

Checked into hotel 1/10/2025 Room 2202. Woke up a few hours later around midnight and phone light caught movement in sheets. Turned light on and saw 2 bed bugs. Was able to catch one. Woke kids and husband and immediately fled room. Took the bug I caught to the front desk. Filed a report, was treated as if I was the one in the wrong. We were given another room. Everything was very hushed. They told me risk management would get back to me on what ecolab discovered. They have yet to call me back, refused to offer any compensation on room rate. Gave me a number to call, I have left no less than 10 messages with no return call. It has been a very big chore trying to mitigate bringing any of the bugs home.

• Bedbugs Found
• Requested Refund