Anonymous

My family and I arrived to Daytona sea scape inn on Friday the 26th. Hoping to enjoy a nice family get away and enjoy visiting the speedway. Upon arrival the ladies behind the counter was nice. We were given our key and went to our room. Upon entering our room I noticed the bathroom had not been properly cleaned, hair all behind the door, stained towels that were stained yellow and the room had a horrible smell. We left not really wanting to stay but knew there prob would be no where else to go. We came back that night and noticed a baby roach crawling on the tv but what was worse is we noticed a bed bug crawling on the bathroom door. Now the lights were on so I can only imagine what would have happened when the lights went out. We took pictures went to the front desk and the girl could not get her manager on the phone. Here it is close to midnight my three yr old is tired my fifteen yr old is aggravated. And we were all tired and had no choice but to leave go park our car and sleep in it all night. Did manage to find another room away from the beach shores. We went back to sea scape inn to speak to the manager again being told he would not return till Monday. I start crying bc I want my money refunded all 282.00 of it and I'm being told no that they had to wait till Monday. I get on the phone with booking. Com and there was nothing they could do either. The lady at sea scape was very rude and I believe put the bug in the trash can and went into the whole spill that she said she couldn't even tell it was a bed bug. Also that the bug person just came and sprayed a few days before.We showed our Picts and compared it to one online. Yes this is def a bed bug. She was rude and I felt hopeless. The manger wouldn't even come or call. I more than likely will not get my money back, but there has to be something I can do? They should not get away with this and I sure don't want another family to go through what we did. I would not recommend staying there.

• Bedbugs Found
• Requested Refund

Anonymous

2020-09-06 Around 1:45 am my child woke up itching to find bedbugs crawling on him we stripped the bed and there was several crawling! I tried calling the front desk no one was in there the maintenance guy walk by I told him he informed me that was a house keeping problem, I continued to call till 4:23am and nobody was able to assist me so we left the key on the Table and vacated the premise. At 8:30 am after driving 4 hours back home some one answered and tried to tell me there wasn’t no maintenance on there but he was the long haired guy they sent earlier that day for the door handle problem which he didn’t fix !

• Bedbugs Found
• Requested Refund