Anonymous

Around 3am, Sunday August 28, we discovered our bed crawling with bedbugs. We caught and killed several. Captured one under a glass to examine it more closely. It was an adult and looked just like the pictures. Management was responsive, moved us immediately, offered several sincere apologies, had our clothes dry cleaned and comped the room for the night. Honestly, they couldn't have done anything else. The incident very nearly ruined our weekend. Now days later, we are home and still working to ensure no bugs entered our home -- our still packed luggage (as much as will fit) is in our freezer. And we continue to wash everything we can in hot hot water. Bedbugs are a problem that no hotel can avoid. I'd say they did as good a job as can be expected dealing with us. But there has to be more that can be done to prevent the spread of these bugs. The cleaning staff use the same vacuum cleaners, mops and rags in each room.

• Bedbugs Found
• Requested Refund