Anonymous

Woke up with bed bugs crawling on pillows and i was itching all over. I had trails of about 30 bites. I managed to catch one in the ice bucket and took it down to the front desk.

• Bedbugs Found
• Requested Refund

Anonymous

Date 7/7/2017. I woke up very early to attend my dialysis treatment and found a bed bug crawling across my pillow at 5:30 am. I was able to catch it and photo grape the bug. I can't tell where I was bitten because I am traveling alone but can see spots on my back in the mirror. IO will no longer be staying. I paid for two nights and will be refunded and I will move to a new hotel.

• Bedbugs Found
• Requested Refund

Anonymous

Stayed for 4 nights. Woke up itchy on the 4th morning, but was in a hurry so didn't think much of it. The itching on my side didn't stop, got to the airport and found my side covered in bites. Just contacted management, haven't heard back. Took pictures.

• Bedbugs Found
• Requested Refund

Anonymous

**BED BUGS **I booked one night stay 5/19-5/20 2019. Checked in at 1030pm rushed quickly to the Jacuzzi 3rd floor. I was so disappointed that it was broken. The water temperature was same at the pool. Huge disappointment since its possibility the only indoor pool open until 11pm in south orange county. This was the main reason I decided to book here. Normally I would go to a Hilton or Ayres. I went upstairs room 1217. (High Floor) took a very long bath. I spent over an hour in the restroom alone. Then flipped thru the channels for a bit. Now it's about 2hrs since I checked in when I noticed the left night stand. There were brown, yellow, orange, and red markings stains. Nothing's uniform as if it was a coffee spill. Along the side darker black brown color was visible. I didn't bother opening the cabinets and look inside. At 230pm after taking different videos I packed my belongings and checked out. I showed the video to the manager and all she said was "I will wave the parking fee or offer another room" I didn't want another room I wanted a full refund. She didn't want to go to the room and look at the night stand. Since I been there for several hours a refund was not going to happen. If this hotel true to has an infestation the next 3-4 weeks adult bugs will be very noticeable. Bed bugs feed every 6 months...they keep hidden and the young ones you can't see with naked eye. Seemed like they recently had a feast. I encourage anyone who stayed room 1217 to pay close attention for these stains. These pests hide very well and it takes 7 weeks for them to grow to an adult. This is why people don't notice them. A single bite reaction to your skin may take up to 14days to start itching and see the bumps. Please be alert and informed. My mistake was not to inspect the room right away. The hotel would not issue a refund but complementary parking was only they could do for me. Obviously sending the message that they accept the room unsatitized and unsafe for me to continue with my stay.

• Bedbugs Found
• Requested Refund