Anonymous

Room was clean but dated. Found 1 bedbug on the pillow on the bed. We killed it and took it to the front desk, making the hotel staff aware of the issue. They offered to switch our rooms, but we chose to check out instead.

• Bedbugs Found
• Requested Refund

Anonymous

I stayed at this Red Roof in August and got EATEN ALIVE by bed bugs! I woke up from horrible itching and went to the front desk and asked for the manager. I showed him the bites (which were not very swollen yet) that I had all over my body, and he came up to the room to take a look. He “inspected” the top sheet, without looking under the mattress (where bed bugs hide)… had I known more about bed bugs at the time, I would have insisted. He kept making excuses for what else it could be, like their pool (not sure why that’s much better), but I never used the pool. He offered me an insulting $15 off my bill of $180. I told him that was absolutely unacceptable, so I called Red Roof Inn’s corporate number, and filed a report. I took pictures of my bites and sent them to Red Roof Inn’s Guest Relation Services and was responded to with a letter telling me this Red Roof location is an independent franchise and is not accountable to Red Roof Inn LLC. So I proceeded to contact the franchise owner and was ignored. If I had the time and money to hire an attorney, I would, but instead, I got to pay to literally get my blood sucked.

• Bedbugs Found
• Requested Refund