Anonymous

April 1, 2016 I found bedbugs in my room, and was extremely disappointed in the response that I got from the Stamford Marriott management. I had to repeatedly ask them what they were going to do for me, after I had to change rooms at 1:30 in the morning, from a handicapped-accessible room with a roll-in shower, to a room without a roll-in shower. I was unable to shower all weekend, and was told by security and management that: 1. We don't know what those bugs are (To which I replied that I DID know, and they were bedbugs) 2. We're not authorized to make adjustments to the bill; you need to speak with Donna, the head of Loss Prevention (I called her 6 times, leaving messages each time, and never received a return call) 3. Well, we did give you a new room (Yes, and it cost me 1.5 hours sleep, I couldn't shower all weekend, and I'm still washing/steaming clothes and suitcases from my trip so as to kill anything I may have picked up) 4. I had to pester them 4 times, asking to speak to a manager, etc., and they finally knocked the first night's bill to zero. When I reminded them that the room I was moved to was unacceptable, they knocked the second night down by half. Very disappointed in how I was treated. They gave me a line about needing to "investigate further & we'll call with the results" but I haven't heard anything, and I bet I won't hear a thing.

• Bedbugs Found
• Requested Refund