Anonymous

The manager had another worker "Refund" me for the stay and I called my credit card and they said there was no Refund and the Suburban Hotel charged my card for an additional 58.00.... I am disputing all charges with the Suburban hotel on my Credit card. When I went back and told the manager they stayed the credit card people were wrong..??? Said they credited the credit card and did not charge the card.

• Bedbugs Found
• Requested Refund

Anonymous

4/8/2019 Woke up this morning n while laying in bed watching tv see a bed bug crawling on me. Flick it off get up and take shower. While getting ready to leave I see bed bugs again. I take pictures. Call front desk for manager. He refuses to give me refund. I go to front desk to speak face to face. Manager and front desk attendant tell me I should have reported it earlier if I wanted a refund as if I knew bedbugs were in there the whole time. My boyfriend goes n tries to speak with them. Still no refund. Instead they tell us we need to leave n call the police on me. Police come n I show them picture n they do absolutely nothing to me since I have done nothing wrong. They tell me if the manager is unwilling to give refund then to just call corporate. I do. After 1 hour with corporate on the phone they offer me 6000 points which doesn’t even cover one night at the bed bug hotel. I say no that I would like a refund for both nights. Had to send an email with pictures and receipts. Now I’m just waiting to see if they actually refund my money.

• Bedbugs Found
• Requested Refund