Anonymous

I arrived to the hotel late at night on the 15 May, i stayed in room 334, worked till 5 am, and slept from 5 to 9, had a shower and left the room for my meeting, as I walked out of my room I noticed that room service was cleaning the room next door, greeted them and left to return on 2:00 pm to find out that they didn't clean the room. Slept from 2-6 pm and left the room, when I came back i sat on the desk and worked till 2 am, as i Was going to bed a large bed bug was sitting on the pillow, i killed it immediatly leaving a large line of blood, then i started looking below the sheets, and discovered two mid size bugs, and a lot of eggs, the matress was dirty. I had a hot shower, gathered my cloths and dumped them in trash, infront of the front desk, and demanded that the manager calls me. I left to go back home on 5 am, the manager called and he was rude enough to deny that his hotel had bed bugs i sent him the photos that i took, but he wasn't convinced. Hotels.com didn't help in gettign the issue resolved, as they already taken their share of the booking, they only offered a 100 USD Voucher as a compensation, which i didn't accept, as it is nothing in compare to the fact that i lost around 300 USD worth of cloths, and didn't get a sleep that night, and no appology

• Bedbugs Found
• Requested Refund

Anonymous

10/8/2021: two bedrooms that me and a couple friends stayed in. Friends woke me up at 4AM, complaining of being bit. Caught a live bed bug to show front desk. They just told me that the GM would call me but did not offer another room. Had to find another place to stay for the rest of the morning. It was a rewards night for me so the GM just refunded my points and said that they would get it taken care of. No additional support or reimbursement. Glad they reimbursed me but did not cover the total expense of the situation.

• Bedbugs Found
• Requested Refund