Anonymous

This incident occurred on July 13. 2016. I was traveling to Miami for work and had a room booked for me at this location. Check in went well, staff was courteous and pleasant. Nothing seemed out of the ordinary. I arrived at the hotel around 11:30 am and was initially placed in 332, a double queen room facing the steet. As a frequent traveler, upon entering the room I quickly checked (or attempted to anyway) for bugs and wiped all surfaces with clorox wipes and lysol. I unpacked and thankfully kept my suitcase closed. At this time I got in one of the beds and took a nap before heading out to explore with some colleagues. Later, I came back to change and left again for dinner, again nothing unusual was noticed. I returned from dinner around 12:00 or 1:00 am. When I came into the room I did not turn on the lights and just got in the shower. After which, I turned on the lights and noticed a small brownish-reddish bug on one of the beds. Never having seen a bed bug I thought nothing of it at first and laid in the other bed to get some much needed rest. I proceeded to turn the lights off again. At that time I googled an image of bed bugs and to my surprise found a resemblance to the bug I had just seen and killed in the room. I immediately got out of bed and turned on the lights. To my surprise there were several more bugs visible in the very bed which I was laying in. Of course I quickly packed and notified the front desk. About 20 minutes later a hotel staff member and security guard came up to inspect the room. They were very apologetic and moved me to room 604. I did not see any more bugs, but I was certainly uneasy until I checked out a couple days later. The hotel staff was apologetic and accommodating, however I would definitely be cautious about staying at the palms hotel and spa again. After checking this site, I found there was another incident reported a few months prior to my stay as well.

• Bedbugs Found
• Requested Refund