Anonymous

Booked room for 2 nights on june 28 2015, my son came to me with a bite on his face, he was laying down on one of the bunk beds. Didn't think about it went to the water park, hours later came back uncovered the king size bed to find 2 bugs crawling. Wasn't sure what it was called front desk and they sent someone who confirmed that it was a bed bug. Got moved to another room, but still anxious about finding another being that I have an 18 month old too.

• Bedbugs Found
• Requested Refund

Anonymous

Stayed at Castaway Bay on Friday, October 5th. We woke up the night morning with itchy bug bites, to find a dead bed bug and blood on the sheets. Management came and confirmed the bug, then took our luggage for treatment under a heat system. We were fully refunded for our room.

• Bedbugs Found
• Requested Refund