Anonymous

I checked in Jan. 12, 2017 at 4:48 p.m. Around 3 a.m., I woke up scratching my arms and legs and couldn't sleep, so I woke up and turned on the light. I saw 3 bed bugs and immediately swatted them off my arm. I realized that photos may prove my claim so I took photos of my arm, ankle and wrist, as well as the bug. I tried calling to the front office and realized the phone didn't work. To my disappointment I had to walk all the way to the lobby and stand out in the cold while the lady was talking to me through the window. She said I would have to wait until 7 a.m. when the manager arrives. So I given another room. I trashed my pajamas because I didn't have a garbage bag and didn't want to put them in my bag. Before I checked out I spoke with the manager (she wouldn't give me her last name) and told her what had happened. She rolled her eyes and said a guy stayed in that room 3 days ago and didn't report any bed bugs. She didn't offer any assistance in helping me. I asked for a refund but was denied so I asked if housekeeping could wash my clothes in hot water and on my way I could pick them up, she said no. She basically said maintenance will go and inspect the room. That's it. I will never stay there again, not just because of the bugs but because the phone didn't work, the night lady had me standing outside in the cold when she could've had me come inside to talk to her, and finally the manager not being sympathetic or offering assistance. Not to mention not giving me her last name.

• Bedbugs Found
• Requested Refund