Anonymous

I was awakened at 5:30am on April 21,2022, because I was being bitten on the shoulder. I was able to pinch the bug and go into the bathroom to the light. I examined the bug and threw it I the toilet. Couldn’t get back to sleep and so looked it up- it was a bedbug. Right size, right shape, right color, crunched when I pinched it. My husband was asleep, we had a long drive that day, and I knew what was done was done as far as our luggage so I let him sleep the last hour and a half. When we went down for breakfast and check out spoke to the desk clerk at the side (at that point trying to be reasonable) showed him the bite, told him I saw the bug. It was a bedbug. He said he had no authority to do anything but would give my number to the manager who would call me when she got in. He did give me trash bags to tie our luggage in and apologized. Jennifer the manager did call in the afternoon. She asked me what happened and when. I repeated the story, apologized and said they would have pest control inspect the room. This was repeated several times. Finally, I asked if I was going to be compensated. She said she would have to put me on hold and call the owner. While I was waiting the call dropped. I waited half an hour and called back. The owner said he would give me half off, since I didn’t produce the bug or come down at 5:30 and ask for a new room, “and who knows where they came from you could have brought them in” They were not interested in hearing that we were told at check in that there were no more rooms left upon registration-we had asked for a long and they one too left that had two full-size, or that we were planning to leave at 7:30 anyway. They are not interested in the fact that I had been very discreet and call the clerk to the hall to show him the bites, tell him what happened and ask for trash bags . I told Jennifer that that was both surprising and disappointing, that I would be looking for the refund… And that I would be contacting the health department, the Wytheville BBB, and Sleep Inn corporate..since they didn’t think it was likely or seriousl. When I got home I checked my charge account and was charged the amount, so now I have to dispute the charges.

• Bedbugs Found
• Requested Refund