Anonymous

Booked a room through hopper app at super 8 Wyndham in Newburgh New York 1/6. Took showers and went to bed around 9pm. Around 12:30 am we woke up itching and burning, lifted the covers and saw a bug crawling. We jumped out of bed, and began to find about three different bed bugs. As we looked around the room, we then saw dirty floors as well as what looked like black mold. We reported to front desk immediately about the bed bugs and were accommodated with a new room. Then in the new room still we were itching and also there was no heat. The bites caused an allergic reaction, extreme itchiness and blisters which looked like hives began to form. The pictures of the bedbugs, bug bites and mold were all documented by taking pictures. The bites were on arms, back, neck, face and fingers.

• Bedbugs Found
• Requested Refund

Anonymous

We booked two rooms from July 31, 2024 to August 9,2024 and had no choice but to extend our stay with one room until August 18, 2024. Immediately found an assortment of bugs, trash, and filth. After a couple of days one of us was getting sick and thought it was an allergic reaction, after more than a week of declining health went to urgent care to be told it was more than 30 bed bug bites on the face, arms, torso, legs, and ankles. Immediately reported it and was given a different room and told to speak to the GM in the morning. After being implied we were lying and arguing for over two hours began to hide from us when he saw us coming to the desk. I contacted Wyndham directly and was told to speak to the franchise location owner. I was given a partial refund for ONE night and told to sue him for anything beyond that. Rudest hotel staff/owner I have ever dealt with. I am gathering my evidence and working with an attorney because I wanted a full refund after making my family sick but was greeted with being called a liar and hung up on.

• Bedbugs Found
• Requested Refund

Anonymous

Stayed from 13th to 14th of September 2014. Four adults, two double rooms. We arrived late, and although we checked (probably not thoroughly enough) we didn't notice bugs when we went to bed. The next morning we noticed, easily with smudge of blood everywhere and small but noticeable bed bugs we could squish with our nails. We immediately went out, with all our belongings, informed the front desk tenant, who barely flinched or looked at us (we knew we would not be getting anywhere with her so we didn't bother), she just highlighted an email for the property managers and that's it... Since then, I've tried contact, Wyndham, Super8, this property, Expedia... anyone with (almost) no answers whatsoever. We have pictures.

• Bedbugs Found
• Requested Refund