Anonymous

Recently just left from my stay here in merrillville ,in and I must say I am extremely unsatisfied with the customer service ! Me and my fiancé and 7 month old daughter stayed here for a night. I was woken up out of my sleep because I was itching and felt little red bumps on my legs as if something had bit me . My fiancé thought I was crazy so I went back to sleep but all night I slept uncomfortable because I just kept itching . Woke up and inspected the bed only to find a BED BUG ! Crawling around on the bed ! I have pictures and videos ! Full evidence! I spoke with the front desk and they did nothing ! No refund no compensation for my belongings just gave me a business card with the general managers name but no direct contact number . I'm furious! I called the next day to try and speak with the manager and the person that answered the phone calling me a liar and saying that the bug we found in the room was not a bed bug ! I have videos pictures and hospital letter showing that those bites were bed bug bites ! I want a full refund and if I don't receive it i will be taken steps further in court .

• Bedbugs Found
• Requested Refund

Anonymous

219-02-20 Changed my own sheets when I took off sheets found dead bed bugs and blood stains underneath! Let staff know and checked out

• Bedbugs Found
• Requested Refund