Anonymous

8/17/2017 Mold covered bathroom ceiling. Crumbs hair and stains all over bedding/floor/furniture. Black bug shells on bedding. Got new bedding and was told to replace them ourselves. Woke up in the morning and everyone had bites all over their legs. Manager refunded half of the room. It was a $200 reservation.

• Bedbugs Found
• Requested Refund

Anonymous

We attempted to check into our room on Friday, April 5th. My wife does a great job of inspecting for bed bugs. The room was very dirty and when she got to the 1st bed after the sofa bed, she found what looked like evidence of bed bugs. We wanted to give the benefit of the doubt and they gave us a different room. Not only did we find evidence of bed bug, my wife found a dead bed bug. We went to the front desk already inconvenienced having to find a different hotel, but then they argued with me over refunding the room. After they finally informed me and Expedia that they would refund, the refund never came. I had 2 children with me that were not my own and we could have infected 3 households with bed bugs. The fact that they argued, agreed to refund, and then never did, adds salt to the wound. Please protect yourself and your families.

• Bedbugs Found
• Requested Refund