Anonymous

Got bitten over 12 times in one night. Reported it and the people at the front desk didn't even apologize...but did give me a new room. Sad thing is I had to stay here because my new job is having orientation here and I don't have the money to go stay somewhere else.

• Bedbugs Found
• Requested Refund

Anonymous

Had this room booked for the entire week. Went to bed within 15 minutes I felt itchy and couldn't get comfortable. I got up and turned on light to inspect bed. You could see the bed bugs crawling. I even had done craing in me. There was enough bugs I could scoop them into a cup. Which I did and took pictures. Let front desk know I wasn't staying there they acted like it wasn't a big deal. Refunded me my money and tried to tell me it wasn't bed bugs but fleas. I know the difference between a bed bug and a flea. Disgusting.

• Bedbugs Found
• Requested Refund

Anonymous

Company business trip. 2 different crews staying at the Clarion in Cookeville TN found bed bugs in both rooms! Took actual bug to front counter and was told this is not a regular occurrence for the hotel. I beg to differ now that done my research on this place!

• Bedbugs Found
• Requested Refund

Anonymous

April 1st 2017.. Was in room 208 for a matter of 1 1/2 hours later my 1 and 1/2 year old down for bed at 8:45 ish when he started itching and wining and started dissing and my husband checked to see what the matter was Nd found a bedbug crawling near his leg under the covers he killed it and I immediately called the 0 on the hotel phone and complained about bedbugs and someone came up and said he didn't see anything and he didn't even inspect it just looked at the bed and that was it I had taken all sheet off the bed and and even showed him where my husband killed it and showed him the bites (5 bites on babies leg and foot) and he said he understands why if be upset but he's never heard of this happening before he said only thing can do is refund my money and me stay somewhere else bc he didn't feel if be satisfied with another room and I said yes he was right I wouldn't be....I go down to speak with manager William Mattingly whom was busy at moment with 3 other men who were very upset as well And were calling him names and Mattingly called them liars.... The 3 walked off mad and manager was on phone and went to back office and then came to speak with me 15 minutes later and he dId a lot of things to me to some up some of what he said.... The room was inspected no reasons to believe anybedbugs in there and I said of show him I will flip the mattress and show him my sons foot and leg and he said no and argued with me very angrily and rudely that I was lieing and he will refund my money I said that's all of want.... He told the front desk lady my information and room number and he walked off I went to my car and checked my wallet and was short money to stay somewhere else so I walked back in to speak with him about refund and I said I wanted proof I was getting a refund and he wrote on a card will not be charged 208 I said I need proof anybody could have wrote that he signed his name on the front of the card and tossed it back to me I said i needed my money back to stay somewhere else he said "YOU NEED TO LEAVE NOW!!!! And got loud with me and he called me a liar!! Loudly making me feel horrible ..... I had 3 kids with me and my husband 1 1/2 . 5 . and 8.... And couldn't stay in the can with them over night .. Baby was crying it was like almost 10 something now and I said I will call the police of he didn't pay me back so I could LEAVE and get a room somewhere else he said CALL THEM!!!! I did 2 officers came I explained everything to them and it was so embarrassing to be yelled at and basically police said it may be a civil service matter and when police went in there I was parked out front and he wouldn't talk to the cops in person only on the phone he said he wasn't there and he was ... He was very mean and I'm 4 months pregnant high risk pregnancy and just wanted a nice stay in what looked like a nice hotel and it turned out to be one of my most horrible times stays ever.... I never felt so embarrassed and disrespected...

• Bedbugs Found
• Requested Refund