Anonymous

1. Stayed on 7/27 and in morning of 7/28 found bed bug in one of the beds. Brought down to show front desk. They were vert nonchalant about it. offered up a $50 comp. Said that wasn't acceptable and wanted to discuss with manager. Said we'd get contacted by manager, but never did. Also asked for someone else to talk to. Given number for IHG. Called IHG and filed a claim. They said someone would contact us in 48 hours, but never received a call. Called again a week later and was told manager will contact us on Monday.

• Bedbugs Found
• Requested Refund

Anonymous

4/22/2022 I recently rented 2 rooms for 1 night and rebooked 1 room for an additional night at Holiday Inn Express in Miami Oklahoma, United States. The first night my 6yr old son was staying in room 233 when his sister called me over from my room in 234 to tell me he was crying and saying something was biting him. When I got there he clearly had bites and I noticed he had wet the bed. He was staying that the bites itched and burned and he messed the bed when he woke up startled feeling something with the first initial bite. I cleaned the bed up the best I could at 2am, cleaned him up and sprayed him with OFF insect repellent because I believed it to be a mosquito since I couldnt find any other bug in his bed. That same morning I felt something bite me and again I thought maybe a mosquito I couldnt see because I saw nothing else. My children check out and go home the following day and I rebook my room 234. I get an email stating my children's room will cost me $324 instead of $224 I originally agreed to pay. My spouse and I go out for the majority of the day and then arrive to the room to go to sleep and I feel another bite. I notice I have 3 large bites on my hip and 2 on my foot. I start searching the bed and that's when I saw a large brown bed bug scurrying across the bed. I smashed it out of instant. Took photos of it and gathered all my belongings and went to the front desk. I showed the manager the big where she flinged it across her work space into the trash and proceeded to yell at me for my son peeing their bed in which case she felt it justifiable to have had us stay in rooms with bed bugs and possibly have taken them home when my children left. Thus, possibly infesting our home. She said she would comp me the $334 night in 1 room but not the other 2 charges of $224. I was shocked! We had been getting bit for 2 days and that just added to the odds of us getting some in our belongings and taking them home.

• Bedbugs Found
• Requested Refund