Anonymous

On 10/31/20 I had a reservation at the Westin VA Beach. I checked in a little past midnight so it was 11/01/20 by the time I checked in. I took a shower and got into bed. To my surprise I was getting itchy and when I turned on the lights, I realized I had bed bugs. I immediately called the front desk to inform them and checked out of the hotel. I took pics of the bed bugs and my bites. I also contacted Marriott customer service by email and their response was: "I would like to sincerely apologize for what you have experienced while staying with us. It is most certainly not normal circumstances to have our guest to encounter pests of any sort nor does it speak to our very high standards of cleanliness. Rest assured, we have taken all of the necessary steps to correct this issue so it may not occur again." I decided to report them to the VA Beach Health Department on 11/10/20 just to make sure they get inspected.

• Bedbugs Found
• Requested Refund