Anonymous

March 29, 2020 6:00 pm Booked a 2 night stay at Comfort Suites Airport Wichita. After first night, I was lying in bed when I noticed a bug crawling right next to my head. I jumped up and took pictures. Immediately checked out with friendly front desk clerk. However, the manager ignored my emails, and when I called a couple days later to speak to her, she told me they would refund the night I DID NOT stay, which was due to the bedbug crawling right next to my head, but she WOULD NOT REFUND MY FIRST NIGHT, which obviously still had at least the one bed bug, I just hadn’t seen it yet. I can’t believe that level of customer service. I will obviously never stay there again and will advise out of town visitors from staying there. I told the manager, I think her name is Brianna, that I wasn’t satisfied without a refund for the first night and her response was that there was no way for her to do that, and that they had taken the pillow out of the room and called pest control, as if that has anything to do with my night there. Again, can’t believe such poor customer care and I will be following up at a corporate level.

• Bedbugs Found
• Requested Refund

Anonymous

I stayed at this location on November 23, 2024. I laid down and went to sleep at 11:00 PM after an event. At 2:00 AM, I woke up to my skin on fire and welts covering it. I checked the sheets and found 4 bedbugs who had very obviously made a meal out of me. I pondered for a bit, then opted to put the bugs in a cup and go downstairs. They offered a new room, but being as the welts on my body led me to believe that this had been an issue for a bit, and I know how fast bedbugs spread, I checked out and made the 2 hour drive home at 2:30 AM. I requested a refund and have not heard anything. I tried very hard to ensure I didn’t bring hitchhikers home, but I’m still very paranoid. Bedbugs are so traumatic for me and I did not need that on my mini vacay.

• Bedbugs Found
• Requested Refund