Anonymous

First noticed there was bedbugs because my fiance was bitten (what looked like mosquito bites) in three on her hand and lower arm. She woke me up to show me the bites and turned on light and noticed there was a bedbug very visible on my pillow case. I checked the second bed as soon as we pulled the cover and found two more. We immediately called the font desk which they moved us to another room. The staff was excellent and understanding, but i am now dealing with this horrible issue.

• Bedbugs Found
• Requested Refund

Anonymous

2/17/2023 BED BUGS. I repeat BED BUGS. Woke up to one crawling on me at 1am. Front desk person was very friendly and offered another room. Declined because I wasn’t going to stay in that hotel a minute longer. But was told we had to wait for the manager who was coming in at 7am to get the refund. Had no where to go other than stay in the room or sleep in the car with my child in 27 degree weather. Had to stay in the room but checked everything and saw 0 signs of more. Sat in the middle of the totally stripped other bed and stayed awake until 7. Manager did not hesitate to issue refund as soon as she got there. Didn’t even question it. Very friendly. Saw other reviews after the fact and discovered reports of bed bugs from 5 months ago! Fourth floor is where our room was. Pictures make it hard to tell but it was for sure a bed bug no question, employees agreed. Could say more about aftermath but will spare you and say this. This was a Nightmare. You have been warned!

• Bedbugs Found
• Requested Refund