Anonymous

This is a report for Howard Johnson by Wyndham at 2162 Parkway, Pigeon Forge, TN 37863. We checked in room #216 of this hotel on July 4, 2021. My friend was bitten by bedbugs 6 times before we found out that the room was infested. We called the front. The 2 staff in charge at night seemed to be in their twenties and possibly part-timers. They claimed the hotel had just been sold that week to another owner, and refused to provide management's number for us to reach. We requested the hotel provide us another non-infested room. It was refused, due to rooms being sold out. We ended up moving to another hotel around 3am on July 5. Howard Johnson hasn't given us a refund yet. How can you sell a room knowing that it's infested by bed bugs? The staff's handling of the case was so bad we couldn't believe it. People, please watch out.

• Bedbugs Found
• Requested Refund

Anonymous

8/6/2023 We booked room 110 through Howard Johnson by Wyndham. 2162 Parkway Pigeon Forge, TN 37863. We got our room and there were multiple issues. We decided to check for bed bugs and found multiple stains and bedbugs in the crevices of the mattress. We immediately told the front desk. They were rude and told us we couldn’t refund. They said “things just happens”. They also told us that they were unable to call the manager since it was her day off. They were unable to give us a time she would be here. She said that she would have to do the refund. She said it could be Monday or Tuesday. We ended up calling the authorities and he was very nice and respectful and told us to contact Wyndham, and you guys. Around the time the officer left we were handed a piece of paper that looked like a refund but we’re given no explanation or apology for the inconvenience. So now we are last minute trying to find another hotel, and are still unsure if they actually have issued a refund. A great way to start our honeymoon and our first time in Pigeon Forge.

• Bedbugs Found
• Requested Refund

Anonymous

Stayed at this location 11/17/23-11/21/23 first room we stayed in we discovered bedbugs the following day the 18th went to front desk, they moved us, we looked around the mattress on the 2nd room it looked fine until 20th we discovered they were under the skirting of that bed apparently they just change the bedding an don't treat the rooms, by this time I was bitten around my hair line an neck tried to contact manager but she will not reply.

• Bedbugs Found
• Requested Refund