Anonymous

On 12/15/2021-12/16/2021 we booked two rooms at the Hilton Garden Inn Bozeman. Room 324 (two queen rooms) and connecting room 322 (one king bed). Around 3:30am on 12/16/2021 my wife sleeping in one of the queen beds in room 324 awoke to an itchy arm (that was tucked under pillow). She did not think much of it but then again awoke at 4:15am to an itchy head and still itchy arms she turned her cell phone on because she couldn’t fall back asleep and that’s when she noticed tiny things moving. Freaked out she squished one that left a blood mark. Then turned on the light and saw many tiny bugs moving around fast all around the pillows. She took pictures and immediately called the front desk. There was no night manager on duty and was told none could be called. The extremely friendly night audit clerk asked to come up and look and immediately agreed there were definitely bedbugs in the bed and all over the pillows and she was gonna write a report and when a manager comes in at 7am I could talk to them. At that point my wife felt like she was definitely exposed to bed bugs so hoped in the shower to find as she took her clothes off to a find a bigger adult sized bug fell to the floor (which she also photographed) and via google looked exactly like a bed bug also there were many smaller ones crawling around her pants. Freaked even more out she ran downstairs to front desk where the night audit clerk agreed this was a major problem when she saw more photos and gave her trash bags to gather all of our belongings into after she showered. No new room was offered and she was told by the clerk that nothing could be authorized or done until a manager arrived at 7am. Disgusted she and my child and mother in law waited downstairs until a manager arrived. They weren’t allowed to bring their bagged stuff down because the clerk was worried of contamination down there. When the manager arrived he said he was sorry and that they were gonna call an exterminator to identify the problem and that he would comp the rooms. He wasn’t interested in even looking at her photos of the bugs and immediately shut himself in his office and never came back out.

• Bedbugs Found
• Requested Refund