Anonymous

My stay was in December 14, 2015 for a week and the Hyatt was definitely impressive because it\'s a business center inside as well. Room I was upgraded to was nice once I checked in. Next morning I got to the site and I\'m itching, had another female follow me to the restroom to look at my back and she saw welts on me, like I walked through a mosquito nest. Looked on the website for bedbug bites and there it was. There were bites on my head and down my arm. Horrible experience!

• Bedbugs Found
• Requested Refund

Anonymous

I stayed at the Hyatt Regency Indianapolis on May 22nd, 2017 in room 1621. I woke up in the middle of the night with two severe (bright red and hurtful) bites on my back. I didn't think of anything bad at first, so I went back to bed and tried to sleep again. When I woke up in the morning, I was covered in bites all across my body. I had three on my stomach, three on my fingers, one on my wrist, two on my back and one on my leg. I immediately knew these were bed bugs. I told the management right away who asked if I asked if I needed medical attention because of the size and infection of the bites. The management told me they would inspect the room for bed bugs and would move me to a new room. When I got back in the evening, they CONFIRMED THAT THEY FOUND BED BUGS in the room. I had to have all of my clothes washed multiple times, had to purchase new luggage, had to throw away my backpack. I ended up leaving the hotel after the second night as I had again bites in the new room they located me to. Upon arrival at home, I washed the majority of my clothing and all of the bedding to make sure that my apartment didn't get contaminated. It has been a complete nightmare. Just AWFUL; THIS WAS MY WORST NIGHTMARE COMING TRUE!!! However, it doesn't stop here. The hotel submitted a claim to Liberty Insurance Corporation to investigate the bed bug claim. Today, I received a letter from the insurance company stating that there were no traces of bed bugs. HOW IS THAT EVEN POSSIBLE IF THE HOTEL CONFIRMED BED BUGS IN THE ROOM??? Should this be considered insurance fraud??? I highly recommend never ever staying at this hotel if you don't want to bring bed bugs to your own home. Not everybody is allergic the same way I am and you can easily bring it with you if you didn't notice the infestation while at the hotel. AGAIN, DO NOT STAY HERE!! Infestations spread easily and if one room has it and they don't exchange the mattress and carpet, you can easily bring the bugs to other rooms and/or your own home.

• Bedbugs Found
• Requested Refund