Anonymous

6/1/2022 I was in room 214 and it was definitely not clean. This was gross, but I arrived at 10pm , so it was getting late and it wasn't enough to make me want to change rooms. Everything was uneventful until the day of my checkout when I was packing up and noticed that there was something crawling on the headboard of my bed. I took a few pictures and googled it and found out that it was a bedbug. I saw it crawl into the space between the cloth and the wood of the headboard, so it must be living in there. Luckily, I did not receive any bites that I know of. I reported the issue to front desk when I was checking out, but the lady I spoke to was not surprised, and frankly it seemed like she couldn't care less. She gave me an email to complain to and I sent that email with pictures of the bedbug. It's been 2 full business days and I have not received a reply from them. Meanwhile, I have spent the last 2 days decontaminating my luggage and clothing with bleach and boiling water. It has been time consuming and I am disappointed with the lack of response from Hilton. I would not recommend anyone to stay here unless you want to risk bringing an infestation back home.

• Bedbugs Found
• Requested Refund