Anonymous

Discovered around 7AM Sat Dec 23, 2017 when an adult bedbug crawled up the pillow sitting on my husband's lap. Grabbed a napkin and squished the bug, which resulted in a blood spot (on the napkin not the pillow) that I then took to the front desk. The woman told me to tell her what I wanted to do. Since my husband uses a wheelchair, it limited our other room options. She gave me a key to check a room upstairs from ours, but the second floor hallway and new room smelled very bad, so we decided not to stay. She told me she couldn't refund our stay herself, and we'd have to contact the manager when he came in the following afternoon. While getting my husband dressed, we found another, smaller bedbug that we captured live in a cup and took to the front desk to confirm the infestation. By the time we were ready to check out, she was able to give us a receipt showing no charge for the stay. The room and first floor smelled fine, but had we gone to the second floor to begin with, we likely wouldn't have stayed.

• Bedbugs Found
• Requested Refund