Anonymous

Checked in on 11/15/18 at 10:25pm Checked out 11/16/18 at 9:40am I was in room 218 and the morning I woke up (Friday, November 16th) I saw that I had a couple marks on my face when I went into the restroom. I walked back over to the beds in the room and noticed a bug on the pillow of the bed that I hadn’t been sleeping on. I got a plastic cup from the room and scooped up the bedbug. Then I noticed bugs directly on the comforter of the bed I was sleeping on. I ended up scooping up 5 bedbugs in plain sight where I had been sleeping (collecting 6 bedbugs in total that were again in plain sight). I should have stripped the beds and flipped them to further investigate, but I didn’t. I brought the cup of 6 bedbugs and told the guy at the front desk that I had a complaint. He got his manager, K, and she apologized. She took off the room cost, but did not give me a receipt. At that point (9:40am) I already had visible bites on my face and hands and told her it would only get worse (since I had been bitten by bedbugs a year before and knew I was more on the higher spectrum for allergic reactions to bedbugs). I got her business card (which she didn’t offer to give me, but I asked for) and she said to contact her if I needed anything else. I emailed her on Monday, November 19th with pictures of how bad the bites had gotten and requested she give me the contact information of who I needed to get in touch with to report the incident to have it documented. I also requested she send me my receipt so that I would have proof that I was in the room on that night. I waited 26 hours and got no reply so I called the hotel not thinking that Kelly would be the one to answer. I asked for my receipt and she asked me when I checked in and my last and first name. Once she heard my first name she remembered who I was and said she was sorry for not responding to my email. While talking with her on the phone I asked her for my receipt and she said, “Did you get charged?” I told her I hadn’t but that I needed proof of being in the room. She also told me an inspector came in and found nothing. She then asked me where I stayed the night before, as if I was the one to bring them in. She said she would send me a copy of the inspectors report and my receipt, but I never received anything. She also told me there was no form for me to fill out to report the bedbugs, but that she could probably get a form made up. I couldn’t believe there was no form! I called a few weeks later at night to get my receipt and the girl that answered told me she didn’t know why but the system would not let her send me my receipt. I ended up driving the next day 3 hours to get my receipt and then 3 hours back home. Kelly was not in that day, but I did call corporate. In total I had 80+ bites that were on my face, neck, legs, stomach, hands and legs and had a terrible time sleeping after that. The bedbugs at this hotel are likely a tremendous problem that hasn’t been dealt with properly and negligence to these types of problems will come back and get them. If you have stayed in this hotel and have had bedbugs, make sure to report it to the health department, get your receipt, file a complaint, and take lots of pictures/videos.

• Bedbugs Found
• Requested Refund

Anonymous

Stayed 10/3-10/5. Awoke the 2nd day covered in bites (apparently from the 1st night). Front desk associate was polite, and called her manager on the spot who promised a call back as soon as she made it onsite that day. After multiple calls from our Travel company on my behalf- the hotel manager finally called back and said "sorry I was busy with our annual audit... sorry that happened to you- but the hotel isn't liable for anything and my hands are tied" I was polite, but firm that this is unacceptable- I had a SEVERE allergic reaction to the bites and ended up at Urgent Care and with 2 days lost work. The manager said she would escalate the issue and I'd get a call in a couple days. A week later - no response. I'm following up with Hilton corp.... HORRIBLE.

• Bedbugs Found
• Requested Refund

Anonymous

2/13/2019 Adult bed bug found crawling on me at 7am, unsure if it fed. Thought it was a tick at first until having pictures reviewed by professional exterminator. Reported to management and was “compensated” with some Hilton’s honors points.

• Bedbugs Found
• Requested Refund

Anonymous

I stayed in room 223 for 4 nights (May 16 - May 20). Upon returning home, I developed multiple bed bug bites on my arms and neck (see photos). I had noticed a blood stain on the sheets while there and the room did not seem clean. Upon notifying the management, I received a note saying that the room would be cleaned and I would be given a refund. However, I have seen two other reports for this very same room previously.

• Bedbugs Found
• Requested Refund

Anonymous

We stayed at this Hampton Inn prior to Thanksgiving. My daughter discovered a bedbug in my bed on Monday 11/22/21 (room 207). It was a mature bedbug, and had clearly fed on me during the night. When I could finally get back to the hotel around 2pm that day, we immediately bagged all our belongings and checked out 1 day early. The desk manager, said he would notify the hotel manager. We proceeded to a laundromat and washed all of our stuff and heat treated the non-washable items in a homemade "cooker" using a plastic bin w/lid, a hairdryer and a meat thermometer acquired at a local Target. 11/23, called the hotel for an update on a refund for the Monday night stay. On 11/24, Irman called to say he would refund our entire stay, but needed time to sort our the combination of points and cash. The hotel manager also said that he had pest control go and treat the room, but told the pest control guy "I don't want to know what's there--just treat the room." That was the last time I heard from the hotel, despite follow up calls. I was still charged for the night I did not stay. No refund of points or my costs. I am a top tier Hampton points traveler--very sad treatment.

• Bedbugs Found
• Requested Refund